Refund Policy

Any defective product will only be exchanged.
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Return Policy for Disposables:
 

We want nothing more than for our customers to feel they receive quality products and high quality service. After the receipt of your order, please verify and test the products with the delivery staff. Besides this, we offer a 14-day return policy on any DOA (dead on arrival) or unused items, factory sealed in the manufacturer's original packaging.

Please inspect and test all products upon receipt, the 14-day return window begins regardless of whether the products were opened or not.
 

WARRANTY

What is not covered by our warranty?

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• Failure or damage caused due to improper use or unauthorized repair

• Failure or damage as a result of excessive force such as dropping or abuse

• Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)

• Damage or failure caused by improper use. This includes water damage, spillage, and fire damage.

• Damage to the finish (cosmetic issues), or scratches from a brushed finish.

• Rattling or sticky buttons

• Modifying a product in any way, automatically voids the warranty.

• Defects caused by normal wear and tear or otherwise due to the normal aging of the product.

• Items outside of our warranty period

Defective Items:
- If you receive a defective item out of the box, we will gladly exchange it for you with another free delivery.
- To process an exchange, the defective item must be returned to our delivery staff for testing.
- Once we confirm the defect, we will exchange the item for a new one.

 

We will weight the defective item and compare it with the unused one to make sure how much e juice has been smoked and, based on this, determine if the defective one is qualified for the returning.

Thank you for understanding and shopping with us!

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